Support Driven is hosting a fireside chat event for Customer Experience on Tuesday, November 21st from 09:00 to 10:00 am PST and we'd love for you to join us!

Bring your questions and ideas on:

Time Management and Efficiency:

1. What are some practical strategies to manage and prioritize emails effectively to prevent an email backlog?

2. How can individuals streamline their phone and chat communications to reduce wait times and increase productivity?

3. Are there specific tools or techniques that can help people save time when dealing with emails and waiting on phone/chat support?

Stress Management and Work-Life Balance:

1. How can constant email notifications and long phone/chat waits impact one's mental health and work-life balance?

2. What tips or habits can help individuals reduce stress and maintain their sanity while dealing with high email volume and support queues?

Communication Best Practices:

1. What are some etiquettes and best practices for email communication that can help prevent email overwhelm?

2. How can individuals and organizations improve their customer support to reduce phone and chat hold times and enhance the customer experience?

3. Are there any emerging technologies or trends that can potentially revolutionize the way we handle email and customer support queues in the future?

Additional Resources

If you’re interested in Customer Experience, and this chat sounds like something up your alley, check out the other resources we have!

• You can also take these kinds of discussions offline at our in-person event, like Leadership Summit in November! You can check out the full list of talks and apply for your spot today.

• Our Salary Database helps fellow customer service folks get paid the money they deserve - please contribute your salary to our invaluable database by filling out this quick survey! Once complete, you'll get access to the data as well!